Question 1

What is the process to place my order?

Accepted Answer

Please email me with your idea or desired piece, including any specifications or preferred dimensions, as well as inspiration pictures you may have. We can also discuss your idea over the phone. Once we have confirmed the details of your custom piece, you will recieve the Hidden Scripture Design contract to sign for work to begin.

Question 2

Can I place a custom order for something not pictured on your website?

Accepted Answer

Absolutely! Everything made by Hidden Scripture Design is a one-off, completely custom piece, hand built to your exact specifications.

Question 3

When do I pay for my order?

Accepted Answer

A deposit is required to have your custom piece placed on the schedule for work to begin with the remaining balance due upon completion.

Question 4

How do I pay for my order?

Accepted Answer

I accept the following forms of payment:
 
Venmo, Zelle, Cash, Check and PayPal.

Question 5

How long will it take to complete and receive my order?

Accepted Answer

It is a privilege to create custom projects for many clients with varying details and quatitity of pieces ordered. The completion and delivery date of your piece will depend on the schedule of work already on the calendar. Once I have received your down payment for your project, you will be placed on the schedule and given an estimated date of completion. I will let you know ahead of time of any changes to your expected completion date.

Question 6

Can I cancel or change my order?

Accepted Answer

As long as I have not already bought materials, you can cancel for a full refund. Change orders are free as long as I have not already bought materials for your project. Otherwise, you will receive an estimate of additional cost and additional time to complete your change order.

Question 7

Can I get a wood color sample before I place my order?

Accepted Answer

Yes! We do everything in our power to confirm all color details with you before work on your piece begins, which can include sending you color samples with finishes on the exact wood that will be used.

Question 8

Do you accept returns?

Accepted Answer

If something in the construction of your piece fails and it can be directly related to the craftsmanship of the item, this will either be corrected for free or you will be given a full refund and the piece will be taken back...but it's our expectation that you will be thrilled with your custom furniture!

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